Running a hotel is no easy task. Fixing problems, maintenence issues, advertising, dealing with complaints… But most importantly, making sure your customer has an amazing stay and becomes a returning customer. The probability of selling to an existing customer is 60-70%, whilst selling to a new customer is as low as 5%. But, you will only sell to an old customer, if they had an amazing stay the first time.

Neuraa comes in to your business, anonymously, and acts as a customer. We book the hotel online ourselves, we check-in and we inspect in great detail. Everything from staff members to cleanliness, location to parking. We do a full audit inside and out of your establishment. Rude staff? Broken lights? Mould? Faulty shower? If there’s a problem, we will find it and report it. Plus, you won’t even know we were there. We will give you a broad time period we will be there in. It could be any day, any week and we will just appear as another guest checking in. This way we can get a true experience and give you the most accurate review possible.

Not only that, but your business will be able to feature their Neuraa quality rating and promote it in your windows and online. Displaying to customers why they should choose you. If you didn’t receive a high score on the first visit, we offer lower cost re-assessments where we come in and check the previously reported issues and raise your score where appropriate. Having an exceptional rating from us in your window and online, is all it takes to start getting more customers. The top rated hotels will also be entered in to our Neuraa awards for a variety of categories such as Greatest Value B&B, Exceptional Service and even Best Hotel of 2025.

Our reports are crucial to business owners and their future success. If you’re business is struggling or you think it could be doing even better, apply today and let us handle the rest.

You can view our fees here.